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HealthONE Centers of Excellence and Specialty Services Fact Sheet

Program Overview

The EMS Departments in HealthONE provide a variety of services to prehospital and health care providers.

Medical Direction

Medical direction is a primary component of the EMS programs at HealthONE. Swedish Medical Center, The Medical Center of Aurora, North Suburan Medical Center, and Sky Ridge Medical Center serve as base stations and resource hospitals for basic and advanced life support agencies in the Denver metropolitan and rural areas.

The medical direction component includes a quality improvement program, under the guidance of EMS medical directors. Elements of the quality improvement program consist of formal audit and critique of calls, patient follow-up, performance evaluation, protocol development and monitoring, problem identification and resolution, and continuing education. Additionally, the EMS field coordinators serve as liaisons between the hospitals and field providers. The EMS staff at HealthONE facilities take the components of this program to field providers, offering sessions at their location stations. There is an emphasis on assisting affiliated agencies in the development of internal, continuous quality improvement programs.

Formal Education Courses

HealthONE EMS and North Suburban Medical Center offer a wide variety of EMS courses. While the majority of participants in the courses are prehospital providers, students in the courses also include physicians and nurses involved in emergency care. Course times and formats are structured to meet the needs of participants. More than 120 scheduled classes are offered annually. HealthONE EMS Englewood Campus and Arapahoe Community College are partners in the education programs, and many of the courses include college credit upon successful completion. North Suburban Medical Center partners with Red Rocks Community College for college credit.

Formal education programs are offered at the Englewood Campus. Certain courses are also scheduled in rural areas to meet local needs. Course schedules include day, evening, and weekend classes. View course listings or call 303-788-6317 or 1-800-853-8524 for more information.


The HealthONE EMS Englewood Campus offers Blueboard, an interactive tool, to meet the needs of the EMS student and to take advantage of the benefits of electronic communication in education. Blueboard provides a web page for each of the EMS courses offered that includes information and downloads to guide the student through the program. Upon registration, the student is directed to the appropriate Blueboard web page at

Online Education

HealthONE EMS offers online education for continuing education credit at no charge. Online education provides an alternative delivery method for individuals living in non-urban areas or who have schedules that preclude attending traditional classes. Click here to access this unique program.

Outreach Programs

HealthONE EMS provides outreach specialty courses and continuing education upon request including:
  • Specialty courses such as ACLS, PHTLS and PALS
  • Continuing education presentations
  • Practical skills review
  • Case presentations
  • Trauma symposiums
Consultation on EMS issues is also available. HealthONE EMS participates with the HealthONE Trauma Centers in providing trauma symposiums and other trauma training in rural areas of Colorado. To schedule a specialty course or continuing education session call the EMS Education Supervisor at 303-788-8820


Clinical sites for interactive emergency department clinical experiences are available. EMS instructors offer preceptorships for new EMS instructors who have completed the State EMS Primary Instructor program.

Crisis Support or Critical Incident Stress Management (CISM)

HealthONE sponsors the Mayflower Crisis Support Team and The Colorado Crisis Support Network. This team provides psychological support and education for emergency service agencies and hospitals following unusually challenging events that may have significant emotional impact on personnel.

The Crisis Support team includes professionals in mental health, EMS, firefighting, law enforcement, dispatch, nursing and other specialties. Services are provided at no charge. To request the Crisis Support team, contact the 24-hour dispatch at 303-788-6889. For more information, contact the HealthONE Director of EMS at


Swedish Medical Center and The Medical Center of Aurora are key resource facilities under the state trauma system. HealthONE EMS and the Trauma departments offer consultation with rural agencies and hospitals. Consultation areas include:
  • EMS system development
  • Quality management
  • Job search consultation
  • Trauma system development (internal and external)
  • EMS course development
  • Protocol development

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